Ultimately, ServiceBox will save you money and give you more time to do what you do best - bring in new clients and keep the ones you have happy. Because we all know that your bottom line is improving your ROI. That is our bottom line as well. Your success is our success.
So let’s get to work. We are excited to introduce you to ServiceBox and transform your business into a fully functional and productive one.
Signing up is easy and getting you onboard is even easier. We can use your existing accounting data to quickly have your information in your custom configured site and in only a few short hours have you operational. Can you spare a few hours to take your company to new heights?
Finally, the Jobbox Software slogan is- MAKE BUSINESS SIMPLE which means Business Should be Simple! And the way we do that is we are continually trying to make our products better. We never stop improving our software. That is where you come in. We invite you to contact us and send us your feedback so we can get better at what we do.... by listening to you. We are growing and we are committed to helping you do the same!
Here are some reviews from our employees who use Service Box everyday;
-Haven't had any issues.
-Sb is easy to use, however, I think it would be easier if we had more search options. For example, I would like to search for WOs that have attachments, Also, even being on a desktop computer, I feel that its slow at times, it only crashes every now and again but that may not be services box as opposed to the internet crashing. Lastly, for the purposes of deleting unused WOs, it would be nice if I could check multiple ones before deleting them as opposed to deleting them one by one, it would save some time. Overall, I don¿t think the program is bad, it just needs some adjustments.
-I enjoy using SB, it's always been really easy & convenient to use for me. More helpful for me to describe any issues on a WO than writing it on a bench sheet.
-It¿s easy to use. No problems at all
-Always glitchy on phone app , very user friendly via computer/laptop
- I feel pretty good with service box except where sometimes it won't register when I hit check in on a work order. For example I will check in at 7 am then when I go to check out at 9 am it will say I never checked in. Other than that I like it!
-Service box works fine for me. I haven't had too many issues. Occasionally, load times will be long, but that about the worst experience I've had with it.
-I like how it's working so far. The only thing I don't car for is when I open service box it always pops up to a work order from 10/12/16. But other than that it's working good.
-Haven't had any issues
-It's been a helpful tool
-Haven't had many issues, sometimes it lags but that's about it, I give it an 8 out of 10
-I don't like how service box rounds the time incorrectly even though it has been mentioned multiple times, other than that I feel it is a very helpful tool for the company.
Likelihood to recommend
I have been using ServiceBox for about a year now. It was hard to believe that a software would make my job that much easier but once I finally trusted the system I was very happy that we made the decision to go ahead.
I was nervous the first time I had to do a sync with Quickbooks but it has made our business run so much smoother.
After trying a few different processes, we finally tried ServiceBox and moved to a paperless system. We are able to e-mail all invoices to our clients and between this and the techs having access to everything in the field, we have saved large amounts of time.
Now there is no dual entry for invoices.
It is a brilliant thing to have techs using the system too, communication between everyone is greatly improved
It would be nice to have a couple of the reports available in Excel not just PDF
Likelihood to recommend
We love the product, it has helped move our business to the next level. We are able to invoice our customers faster as our technicians can close the job onsite. We know where our technicians are and we are able to dispatch more efficiently.
On big plus is eNtering each service as they are called in, tracking. It has made our business more efficient. As well it is easier to look up past jobs and determine best course of action with notes and pictures attached. It is excellent that it links to our accounting software so seamlessly which is another great feature.
The software is great, I guess if I have a comment I would like to see a bit more interaction on the site such as when you hover the mouse over an icon i would like It to tell the user what that icon does.
Likelihood to recommend
Service box has made our small business perform as a much larger business and given us the ability to tie almost everything we do and deal with daily into a package that works. Its not without issues but as they come up they are dealt with quickly and professionally. Over all very satisfied with the product and look forward to what Service box will grow into.
always with us where ever we go, As long i have my device near i can see and make changes as needed
No offline version or ability to fill in information when not connected to web
glitches in Ipad layout.
Likelihood to recommend
This organization tool has given us the opportunity to become completely mobile with our billing from the site while keeping track of work orders, time sheets, and customer history.
When updates are done with the system and it affects and changes system and glitches following day.
Likelihood to recommend
Service|Box is a tool that businesses in the service industry can use for customer management, quotes, work orders, job scheduling, repeatable maintenance, invoicing, time sheets, and accounting integration..Service|Box unites your business and creates clear workflows for all of the different parts of a of your service company, the goal of Service|Box is to help service companies run as smoothly as possible.
The web-based platform was developed to meet the needs of service industry clients, such asHVAC, plumbers, electricians, general contractors and other businesses with fewer than 20 employees. Service|Box was built with flexibility in mind, allowing the application to adapt to virtually any work environment. The solution is completely mobile, which means service professionals can utilize Service|Box’s tools even when they’re working outside the traditional office.
Service|Box was designed to meet and solve the business needs of service companies. The application allows businesses in the service industry to streamline operations with web-based tools like, quotes, work orders, job scheduling, invoicing and time sheets, and provides mobile tools that allow workers to be completely free from the confines of the physical office environment.
Business owners and managers are able to keep track of all customer interactions and pinpoint inefficiencies within their organizations using Service|Box’s online tools. The platform’s drag-and-drop interface enables front desk employees to quickly place work orders into time slots, which simplifies the job scheduling process and ensures that all employees who where they need to be at the right dates and times.
Service companies that perform repeatable maintenance and service on equipment will find that Service|Box provides the capability to manage, record and track the maintenance tasks for your customers. The ability to keep track of maintenance contracts for each unit or job site can help a service company be able to stay on top of the contracts for your customers. Also the reporting capability allows for Service|Box users to provide detailed reports for customers for maintenance work that has been completed.
Service|Box allows service professionals to create quotes from the office or while standing on the jobsite. Any professional with a mobile device, like a smartphone or tablet, can generate quotes quickly using Service|Box’s tools.
It is simple to generate a new quote, choose an existing customer, or create a new customer and then enter in the details of the quote. Once the details of the quote are entered a user can enter in a breakdown of the quote and do the pricing of the job in the calculator. With the flexible ways to display the quotes the user can choose to display the breakdown of the quote or just show a total price of the quote itself. Quotes can be emailed to clients from within Service|Box.
Service|Box differentiates itself from competing platforms by giving users a way to synchronize work orders with specific job sites. The work order handles all off the information related to the job itself and create a single location to capture information related to a job.With Service|Box, employees can enter the time they’ve spent on a jobsite directly into a work order. All time entered into the work order is placed into the employees weekly timesheet and so all hours are aggregated into one location. Purchase orders can be added to work orders, as well. This is a useful feature for keeping track of purchases related to a particular project.
For historical purposes, the work order will keep track of the maintenance notes for the specific job site or for a specific unit. There is also the ability to create templates for maintenance checklists and to use to checklists in the work order. Additionally, for those customers that want to keep track of work completed through pictures, it is easy to take pictures and upload those images to the work order. These notes, checklists and images, can be viewed directly from the job site and so all historical notes are captured and can be viewed easily without having to view multiple work orders individually.
Front office schedulers will appreciate Service|Box’s straightforward scheduling features. Using the web-based platform, employees can drag work orders into available time slots in the Service|Box calendar. This action converts work orders into assigned jobs, and the appropriate employees are notified of where they need to be in real-time.
Click onto the Work Order Scheduler to begin scheduling jobs. Employees can assign jobs to specific offsite workers, making sure to include all relevant information like location and client name into the online schedule. All scheduled work is viewable in one place, from both desktop computers and mobile devices.
For those companies that are working with more on demand calls, use the dispatcher view so you can see what each of your technicians are doing for the day and enter in a work order into the respective space where the work can be completed.
Developing an industry-specific platform allowed Service|Box to include features relevant specifically to service-based businesses. Nowhere is this more apparent than in the platform’s maintenance checklists, which businesses can use to ensure consistency in the way their employees perform regular tasks with clients.
Use Service|Box’s tools to create a custom maintenance checklist for your company. This is the place where off-site employees can track completed lists within Job Sites and Units. At the end of each job, the completed maintenance checklist can be emailed to the client, if necessary.
With ServiceBox, you can email your invoice directly from the job site enabling you to bill on site. It also has 3 options for creating invoices from work orders: 1) Invoices based on Quotes - if the work order was generated from a quote, you now have the ability to do a percentage bill off of the quote itself. It will keep track of how much was quoted, so you are always aware of what is left to bill. 2) Invoices based off of time and materials - we know that you aren’t always creating quotes for all of the work that you do. Service|Box allows you to generate an invoice based on the time and materials charged for the work order. It will also keep track of the items that have been billed so you don’t have to. 3) Blank Invoices to invoice how you like - do you want to be able to have fixed price billing? Then you can use blank invoices to bill your customer.
Mobile timesheets allow employees to log their hours while they’re still on the jobsite, before they have time to forget the specific amount of time they worked on a particular project.
Timesheets are automatically populated with necessary information, which decreases the work that employees put in. All an employee has to do to complete a timesheet is open up the platform on a mobile device and enter in the time he spent working on a job. Managers can quickly review all the time charged through work orders, along with any job site details that might be relevant to the final invoice amount.
Service|Box integrates with a number of other apps, including Sage 50 and Quickbooks accounting products.
Service|Box offers monthly plans that vary in price depending on the size of the business. The smallest plan, Mini, costs $50 per month. The largest plan, Platinum, costs $400 per month. For that price, businesses get up to 20 users, unlimited customers, unlimited jobsites, and 20GB in attachment storage. A 10% discount is available to companies that sign up for annual plans.
Below are some frequently asked questions for ServiceBox.
ServiceBox offers the following pricing plans:
Starting from: $50/month
Pricing model: Subscription
Free Trial: Available
* Pay Annually and Receive 10% off
* As low as $20 per user/month
ServiceBox offers the following features:
ServiceBox has the following typical customers:
Mid Size Business, Small Business
ServiceBox supports the following languages:
ServiceBox has the following pricing plans:
ServiceBox supports the following devices:
Android, iPhone, iPad
ServiceBox integrates with the following applications:
Dropbox, QuickBooks, QuickBooks Online, Sage 50 Canada, Stripe
ServiceBox offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials