Breadcrumb is a POS management system that caters to restaurants, cafes, bars and nightclubs, offering an extensive suite of features optimized for iPad and iPhone. The platform includes flexible point-of-sale tools and payment solutions, as well as functionalities such as check and table management, and time clock.
Breadcrumb helps businesses operate more efficiently, allowing users to quickly search for menu items and edit menus on-the-fly. With just a few taps, users can split, transfer and merge checks, and open and close tabs by swiping a credit card. Servers can also hold items or courses to send over at a later time. Other menu features include automated item countdown and 86’ed alerts.
Breadcrumb’s management tools help track sales and sales items and monitor week-over-week trends. Managers can specify the features each employee gets access to, as well as different views and menus for distinct roles. Users can void or comp items, or an entire check by dollar amount or percentage. The Inventory countdown feature alerts servers when an item is running low and automatically adds 86'd items when they run out.
The platform allows users to complete electronic payments with signature on screen, and add customizable tip suggestions. Time clock integration enables managers to pay workers accurately, as well as check up on labor insights to understand and manage costs, scheduling, and employee productivity. Owners and managers can view up-to-the-minute sales reports, and get an overview of sales and tax, as well as guest and check counts.
I've had Breadcrumb for 3 years now at my restaurant. The first two years it was adequate, easy to use and more or less stable in spite of a few server outages here and there. However, the back-end was pretty cumbersome, full of dead ends and potholes that could easily be fixed with a tiny bit of coding. For instance, if you want to edit a menu item, but while editing you choose to add the item to a new display group, the page changes and does not save your edits to date. Also, you can never delete a menu item. You can archive, but not in batches, so it takes forever. But whatever, overall good enough to not have to go through the hassle of switching to a new pos system.
Since Breadcrumb has been acquired by Upserve last year, it's been a gradual downhill slide to stupidity. The first few months it seemed all they cared about was to convert their new Breadcrumb customers to Upserve products -- things we just do not need -- instead of focusing hard and quick on improving the new system they were in charge of. Since then, it has gotten worse. There have been server outages on busy Saturday nights, mandatory software updates -- on busy Saturday nights ... you get the picture. Uber frustrating. And frankly, there has been next to nothing done to improve the software use, or extend features. It seems as if Upserve is not capable of handling the new transition, and I am done complaining to them about functionality. The support team is nice and sympathetic, but they have no power to make the changes we need. We will be moving on to TouchBistro in the coming month. I would not get involved with this POS, it seems to be on a downward slope to obsolescence.
Simple, easy to set up
Clear POS layout
Bad server uptime
Inconsiderate management of maintenance schedules such as software upgrades
Limited front end and back end features
Likelihood to recommend
I have been trying for weeks to get breadcrumb to do anything about compensating us for our monetary losses, the hours invested in all of this, and not much has been done. The system is not that expensive overall, so I guess you get what you pay for. They are simply not ready for primetime.
This is actually a great product, with the platform that is more expensive than any other that I've seen without costing $ and being hardware focused.
We took on this product in October 2016, and it has gotten progressively worse since then. We trained and showed everyone how to have a system work, and now we are shopping for other options, as this system regularly fails in the middle of service creating mass chaos for all of my staff who have to deal with crash kits and do their best to continue service. The system has offered a serious hit to our staff morale.
It's come a long way since Upserve acquired them. The customer service used to be really lacking, and there used to be a lot of service outages. There's been a huge improvement there. The new app is much better, but I'd like to see more information available on it.
The front of house interface is incredibly easy to use, and the feedback from my servers has been the same. Back of house setup is also very easy, and reporting is adequate for a small business like mine. The price is also very good for what you get.
Super simple interface. I love that it is iOS based and items can be changed on the fly from any station. Also great reporting on the back end and I love that it includes a costing function.
That it apparently is not taking on any additional customers and appears to be going out of business. I was told the whole team had been let go and Groupon, their parent company, was closing up their shop. Also support could have been slightly more helpful and it would be nice to have better note functions. A scheduling function would be nice. Emailed individual daily sales to employees and the ability to account for tips that have been split between multiple employees, i.e. tipping out.
Likelihood to recommend
Ease of change, online menu, easy to train, functionality, ability to suspend it in our off months. I could go on and on
Difficulty adding a modifier group to a modifier group.
Below are some frequently asked questions for Breadcrumb POS.
Breadcrumb POS offers the following pricing plans:
Starting from: $99/month
Pricing model: Subscription
Free Trial: Not Available
Core: Pairs well with single location restaurants with smaller staff.
Starting at $99/month for a single terminal license.
Pro: Pairs well with multi-location restaurants, multiple terminals and restaurants with average ticket orders above $30.
Starting at $249/month for a single terminal.
Enterprise: Pairs excellently with large multiple location groups with 50 to 500 locations.
Call for a quote - 855-664-3887
Complete pricing details can be found at https://upserve.com/pricing/
Breadcrumb POS offers the following features:
Breadcrumb POS has the following typical customers:
Mid Size Business, Small Business
Breadcrumb POS supports the following languages:
Breadcrumb POS has the following pricing plans:
Breadcrumb POS supports the following devices:
Breadcrumb POS integrates with the following applications:
7Shifts: For Restaurants, Homebase, SimpleOrder
Breadcrumb POS offers the following support options:
Knowledge Base, Phone Support, Video Tutorials