AyaNova, offered by Ground Zero Tech-Works, is primarily a Windows-based on-premises service management software that enables users to perform end-to-end management of service work orders including capturing order history, work order scheduling, quote generation, inventory management, and customized reporting. The product also offers web-based and mobile interfaces, enabling remote login for users that are either based in the field or need to access product features on their laptops while they travel.
AyaNova offers features such as scheduling that enable managers to assign service schedules to employees based on their dispatch zones, certifications or skill sets by a simple drag and drop operation. The product also enables users to receive notifications on upcoming events and dispatch schedules through several mediums such as memos & pop-ups, emails, or text messages. The asset management functionality of the product enables service professionals to track asset history including meter readings, warranty coverage information, and banked services. The inventory management feature helps users to maintain an accurate account of the inventory by tracking parts, tracing inventory to multiple warehouses, and monitoring purchase orders. The product also offers powerful reporting features with over 100 standardized templates, and the creation of customized reports for billable hours and the response time, among other parameters.
AyaNova offers integration with third-party accounting softwares such as QuickBooks, with add-ons such as Microsoft Excel, and also imports and exports data in CSV and XLS formats. The product’s clientele is spread across Canada, United States, United Kingdom, and Australia, among others. Key customers include OneCare Computer Consulting, Advanced Computer Technology, Compnet Internet Services, and ISUS Technology.
We purchased this software in 2012 and paid for the full version, up front. One of the primary reasons we chose AyaNova was because support was included in the price. They have since changed to a subscription model and I can no longer get the included support I was promised. I do not need nor want to sign up to the subscription service. Their manual seems to be purposely vague so that it's difficult for me to even implement the features and functionality that I PAID for without asking for some guidance, which is now of coarse, charged. Make sure you shop around before deciding that you want AyaNova
Does most of what I want it to do. Fairly steady and reliable.
Subscription model. No support and you can't even post to the forum without it.
Likelihood to recommend
I used this software from the day I started my company and it lasted a good 4 years before I had to find something new. All in all, it was a fantastic bit of software for the price I paid and the result I got.
This application has VERY good customisation - I was able to edit almost every field. You can create basic to advanced reports. Available add ons (for additional cost) give you more power for the app, like being able to export to csv/xls or use the software in a web browser. In my entire time using the software I never experienced any bugs.
I ended up running out of usable fields in my client records. There is no way to add more custom fields and this is one area my business outgrew the software. The web based interface was O.K. but I found it so much slower and limited to the standard interface that I just stopped using it. I purchased the RBI add on, but it didn't actually help me in the field at all and I found it wasn't the solution I was looking for.
Likelihood to recommend
I run a mobile outdoor power equipment service business and my business model is different from the typical OPE dealer. No one in my industry has anything like this software. Even though it was designed with computer service in mind it works like they had my business in mind. I was able to constomize this software to reflect all the regular jargon and data recording a typical OPE business needs but with the advantage of having a schedule and work order system that is superior to anything else available for OPE dealers. Most software vendors for OPE do not even have a scheduling feature. The ones that do are priced out of sight. I can highly recommend this software to any mobile service business or any business that has to schedule work orders. The service from Ayanova is also outstanding. You will not be left hanging on anything and the response time to most of my questions were within minutes. Wish all my business relationships were like this! Way to go Ayanova!
This software can be customized right down to the field labels. So can be matched to any service business. It is very natural to use the software. It works like you think and that is remarkable. It is a real efficiency booster. Nothing gets lost in the system. The search feature allows fast access to any record in the database. Any fact about a customer or repair you can think of can be recorded with Ayanova and you can link any external file to any customer. I have all my PDF parts lists linked to my customers equipment records so its a quick button to find parts on the job. Expandability is unlimited. Cost to buy is very reasonable. Support is second to non. The Quickbooks interface lets you keep your accounting just like it was. This was how I found Ayanova. I was looking for a Quickbooks add on that could manage workorders. What I got was this awsome software package that has exceeded all my expectations.
Wish I would have found it sooner.
I do not use the software myself, I can only speak to the installation, configuration, upgrade and backup/restore functions.
Overall, again, because of exceptional customer support by Joyce, my experience was truly extraordinary.
Early in my technology career I did a 3yr stint in technical support for a major hardware manufacturer, so I'm pretty critical of customer and technical support.
Joyce blew me away with the level of detail, patience and complete understanding of the product and her communication.
My review of AyaNova and the Firebird database engine is from the perspective of installation, backup, maintenance and migration.
My client has been using the application for years and we needed to move it to new server hardware.
I had no idea about the product, but Joyce with Ayanova provided all the documentation, review and recommendations necessary for me to get in, upgrade their current server installation, backup their database (first time in 4yrs), upgrade their client PCs and then migrate to new server hardware.
Even without knowing the application, Joyce walked me through the process, corrected me where I was wrong and made sure I paid attention to the important stuff.
She went well above and beyond the call of duty to help ensure that our shared client's experience was excellent.
The process I went through wouldn't have been as smooth without Joyce. Period.
The software design itself does not make the upgrade, backup or migration process particularly straight forward. It can get cumbersome with command line calls, editing and executing batch files and manually moving files around.
That said, the process became much clearer and the upgrades, installations, backups et al went without a hitch due to Joyce's clear command of the process and the product.
It used to work ok, I think it is pretty flexible. We haven't been able to get the new software license loaded. Tech support (there isn't any) doesn't seem to want to help us.
We paid for the original non subscription product, When it failed they refused to resend us the license. they instructed us to purchase the new license (subscription based) model. Now we cannot get the license key to load and support is not helping. They do not offer live support only email.
Likelihood to recommend
● The product offers its users several configuration options including deployment for stand-alone systems, LAN-based systems, remote access for users in the field through mobile devices or accessing data from multiple offices.
● The solution offers a web browser interface option that provides online access to users of processes such as dashboard, schedules, work orders, quotes, parts, reports, and inventory data.
● AyaNova also provides both a mobile-responsive web interface with full functionality, and a text-based mobile browser interface enabling users to view and edit text-based work order pages.
● The product offers integration with add-on modules such as Microsoft Outlook, as well as allowing the import and export of data in excel or CSV format.
Below are some frequently asked questions for AyaNova.
AyaNova offers the following pricing plans:
Starting from: $49
Pricing model: One-time License
Free Trial: Available
• 1 to 4 User Licenses - $139 per license
• 5 to 9 User Licenses - $119 per license
• 10+ User Licenses - $99 per license
• AyaNova Lite - $49 per license
• Additional add-on modules - $19 - $99 per database
AyaNova offers the following features:
AyaNova has the following typical customers:
Mid Size Business, Small Business
AyaNova supports the following languages:
AyaNova has the following pricing plans:
We do not have any information about what devices AyaNova supports
AyaNova integrates with the following applications:
Microsoft Outlook, QuickBooks
AyaNova offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support