Traction Guest is an online guest management platform for configuring, managing and tailoring a unique sign-in experience for each visitor. The solution helps organizations better understand where their visitors come from, who they are, and how often they visit. The central administrative console allows for continuous visitor monitoring at all locations worldwide.
The solution adapts to various use cases and environments where an efficient and secure sign-in is required. Some of the most common uses include office receptions, events, manufacturing sites, rec centers, and more.
Traction Guest’s other features include visual identification, e-signature, automatic badge printing, watchlists, user roles, guest arrival notifications. The platform can be accessed through a browser from any device, at any time. Traction Guest maintains a growing list of third-party integrations such as Salesforce, Eventbrite or Slack.
Ever since my office started using your software, guests have been greeted faster, and tenants are much happier receiving both text and email notifications immediately. Our mail carriers delivering packages have even gotten into the habit of checking out which "hosts" have received mail which has been awesome to see. I love that we (on the admin side) are able to switch around the steps when designing the experience for our locations.
My customer reps have been nothing but extremely helpful and very quick to reply to my questions & lengthy requests. The customer support end really was the reason I chose Traction Guest over Envoy. The Traction Guest team is open to feedback rather than saying what they only offer and I've seen changes made to the platform shortly after I've requested a new feature be added that wasn't previously offered.
If there was 2 things to suggest be changed or updated for Traction Guest:
1. Change the adding Host experience so that I'm able to remove a host from a direct location without having to delete from the ALL host group. Some hosts in our office switch locations (16th floor to the 4th floor, for example) and that means we no longer need to have that host located under the 16th floor but yet that host will appear on both 16th floor and the 4th floor once I've dragged in the host name from ALL to the 4th floor during the transition for that member. I would just prefer no names be duplicated other than on the ALL list and 1 of the 3 other locations I added to the account
2. Email Notifications: Adding a fully customizable email notification (allowing change of subject title on my end). We added the additional button for the first step to sign in be titled
"Deliveries". Each time I click on "deliveries" and click the host name and finish, that host gets an email that says they have a guest at the front within the email subject line. Within the actual email message, it currently mentions the package but it can get confusing sometimes for our tenants. Happy to forward over past emails if you more clarification here.
All in all - big THANK YOU to your team.
I was hoping Traction Guest would be easy to setup, and I wasn't disappointed. Before I scheduled the first call with my Customer Success Manager, I made sure I had all my components - iPad, Brother printer, and badge supply. We set aside an hour to go through the basics and design the flow of our guest check-in. The design tool has its little quirks, but my rep walked me through everything and, with his help connecting the printer, I was checking in and printing badges by the end of the call. He taught me enough about the tool to allow me to fine tune the design and add graphics on my own. It was nice to know he was thinking of ways to make my experience with Traction Guest better. One day, he just told me he had designed a new badge layout for me to download. When Legal wanted to add an NDA, my rep talked me through the setup in a few minutes. My rep was so responsive, he even answered emails I sent after normal office hours - I had told him I work late hours. Several times I commented that it would be nice if I could... and he'd come back either with a suggestion or a completed update to our experience. I had fun running what-ifs because it's so easy to change the experience and it takes only a few seconds to update the iPad. Of everything, I think my favorite part of working with my rep and Traction Guest is that they were listening to my comments and considering them in updates. As nice as the product is right now, they're working on making it great.
There's only one thing I find inconvenient. The "Back" button in the top left corner of each screen scrolls nearly out of sight as details are entered in fields. If you want to go back, you have to swipe down on the screen to see the button. I know they're working on this.
Likelihood to recommend
Site security compliance set forth by CBP is made possible and easy with this product.
The customization of this product is amazing. Once you get the hang of how the software works you have so many options to make this work for your business.
But beyond this Pro is the big one: the people behind the software.
They are the ones that have made what we do with TractionGuest possible. When we have approached the team with our circumstance or a problem they have been very accommodating to help us in finding a solution. The fact that the team is continually growing and molding the possibilities and functionality of the software is amazing. I found my self several times approaching the team and asking for a solution for my problem, only to find out that the team was already at work for such a situation.
A big shout out to the support team. The personal care that he took to ensure a smooth roll out for us was a great comfort. Thank you for the many emails, phone calls, demonstrations, and the considerations to our facility. Thank you!
I understand that at present email is the only unique identifier available to save visitor information. However, we do get quite a bit of push back from drivers about using their emails. We have worked around this in many ways and have assured them that we will not spam their email accounts (we have disabled email notifications to visitors on most of our entrances).
If another solution for a unique identifier could be presented this would be very helpful.
Likelihood to recommend
Overall, the platform has been great for our headquarter office. Just purchased licenses for three more offices in NA.
The support team at Traction Guest is great. They are very outgoing, communicative and easy to get in touch with for questions or problems we may be having with the platform.
Overall it has been a very good experience for us here at Genesys and our internal team.
Looking forward to new updates on the Traction Guest platform.
It takes away the old fashioned "Pen and Paper" registry and moves to the technology of a ipad solution for registering visitors and customers to your company. I like the photo capturing element, as well as the customization option and notification system that's in the software.
The badge options are sort of limited. Like to see how badges can be printed faster than they are today.
Likelihood to recommend
Allows our company to save money on a full time receptionist and allows for easier check in along with a nicer way to have guests notify employees of their arrival to our building
I appreciate the ease of checking people into the system - from the back end the set up in the system is relatively easy once you walk through it with your CSA and I also like the various settings for each type of visitor. Love that you get an email and a text when someone arrives. The UI is easy and straight forward.
There are bugs like with any software - Sometimes the notifications are slow to appear on email or text. I would be helpful if the software had a feature to let the guest know that the host has received a notification and will be with them in a few minutes. We've had a few hiccups with the DocuSign feature - I know that's not part of your software but maybe they could do an update on the integration? At times the visitor cant get past the DocuSign page and the system freezes for a few mins and wont let them complete the check in.
Likelihood to recommend
Protect personal data and increase security with watchlists, digital NDAs, visitor badges and more.
Craft unique guest sign-in experiences and fully customize the design for your brand.
Capture real-time visitor information from multiple locations, all integrated on one platform.
Automate arrival notifications via email, SMS or through one of the solution's third-party integrations.
Know your visitors by instantly capturing and accessing data such as how often a certain guest has visited, when they were last signed-in, or if any visitors are currently logged in.
Simplify central admin experience by customizing access levels for internal users based on needs.
Offline capabilities enable guests to operate even when not connected to the internet by storing information on the device, and pushing data to the cloud once reconnected.
Below are some frequently asked questions for Traction Guest.
Traction Guest offers the following pricing plans:
Starting from: $95/month
Pricing model: Subscription
Free Trial: Available
Choose a plan and pay per device. Volume discounts apply.
* Hardware not included
30 days notice for cancellation
Traction Guest offers the following features:
Traction Guest has the following typical customers:
Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Traction Guest supports the following languages:
Chinese (Simplified), Chinese (Traditional), Dutch, French, German, Indonesian, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Swedish, Taiwanese
Traction Guest has the following pricing plans:
Traction Guest supports the following devices:
Traction Guest integrates with the following applications:
DocuSign, Dropbox, Eventbrite, Google Drive, Salesforce Sales Cloud, Slack
Traction Guest offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials