IdeaScale is an easy-to-use, yet powerful solution for the collection of feedback and ideas. IdeaScale was born in the cloud in 2008. In its first year, IdeaScale garnered high-profile government contracts with many prestigious clients like the VA, FCC, and the Office of the President of the United States. With an outstanding foundation of compliance, security, and scalability, IdeaScale quickly expanded into the private and Enterprise sectors, where the solution is now used by many of the world's most recognizable brands.
IdeaScale worked for us "out of the box'. We launched it and were up and running almost immediately. With zero prior experience, I was able to customize the interface to meet some very specific needs. When I had a question, one-on-one technical support was available on a moment's notice. Our account rep is equally helpful. He stays in touch enough to maintain a great relationship, but has never become a pest like some vendors.
Easy to set up and launch. Very intuitive user interface both from an administrator's perspective and for the people in the field who log on simply to vote on ideas. Technical support is knowledgeable and always available. The system is reliable, too - zero down time the entire time we've used it (2 years+). Good value for the money. We have the least expensive option and it does everything we need.
Nothing major - Some of the customization processes seemed a little 'clunky' at first but once you get in sync with their way of doing things it isn't a problem. As stated above, I believe this is a good value for the money, but if you want to go beyond the basic features there is a pretty steep jump in price. Might be nice to have a 'mid-range' option as well.
Ideascale has one of the most solid platforms on in the marketplace AND they are well advanced from anyone out there in system integrations. They are constantly improving their site with input from real customers that are using it. They actually- eat their own dog food -by asking clients to use their community site to post feature requests AND take action on ideas regularly. I have used other software and done a thorough review of competitors, there are none that compete at this level.
solid, secure and flexible (enough).
we don't have the power to do everything ourselves for some things.
Likelihood to recommend
Working as a Federal Employee for decades, I have had the opportunity to participate in a host of application development. Consequently, you would think that I wouldn't be impressed by IdeaScale's offerings, but I was in for a very pleasant experience. I was tasked by my Agency's Leadership to develop a Leading Practices Community for the purpose of sharing efficient and effective ideas organizational wide. I thought, I have no experience with this new software, how can I pull this off? Well all that stress could have been avoided had I talked to my IdeaScale SME, Mr. Matt Paulson, prior to my assignment. To make a long story short, Matt showed incredible product knowledge and was essential in having a fully, functional community available in a matter of weeks. Additionally, Matt was readily accessible and eager to provide his expert knowledge in the event of requested changes. As a result we have a great tool, which I see as providing an outstanding ROI. The Leading Practices Community will serve 30,000 employees and has the capacity to serve far more. How better could we share effectiveness and efficiency than through this tool? In my opinion IdeaScale offers unequaled product value and impressive customer support. If there are any cons to this program, they haven't surfaced so I have nothing to report.
Our library system has used IdeaScale to source feedback from both staff and the public on renovation projects, and it's proved to be a useful and easy-to-manage system for gathering and organizing that input.
Very easy and intuitive to use, even for non-tech-savvy users, and allows for input to be built through conversations rather than just filling in forms. Wonderful, attentive support from IdeaScale staff. Helpful, easy-to-use metrics and a very cool, customizable infographic generator.
The number of options for community moderation can be a bit overwhelming, and the function of each isn't always clear. Attached images show up very small, and attached links or documents could be placed or shown more prominently.
Looking forward to knowing more. We have been using ideascale for almost two years. It will be great to know and learn about flexible features like the new funnels. I'm excited.
It seems more customizable than we are taking advantage of.
Likelihood to recommend
Turn-key Solution: IdeaScale is an out of the box, hosted solution that lets you own your data, your brand, and your ideas. The collection of feedback and ideas has never been so easy and secure.
Private Communities: Use IdeaScale’s email-based access restrictions or popular single sign-on solution to create a completely private community to which only your office or agency has access.
Powerful Web 2.0 features: The web moves fast. IdeaScale has you covered with powerful Twitter, Yammer, and Facebook integration built right in. With IdeaScale, you’ll always be where your users are.
Customize your community: IdeaScale gives you the tools you need to custom tailor your community. Use flexible CSS, domain aliasing, and white labeling to make your organization’s community your own.
Tried and Trusted: IdeaScale is the premier idea management tool for the both the Enterprise. Over 500,000 ideas have been collected from customers like SAP, DuPont, W Hotels, ACS/Xerox, and many more.
No Volume-based pricing: Since day one, IdeaScale has stood by its flat-rate pricing model. We’ll never penalize you for its success--just dozens of rich, useful features at one reasonable price.
Gamification module: IdeaScale’s automated gamification module brings the best in popular online game dynamics to your community. Engage your users like never before with points, badges, and rewards.
Below are some frequently asked questions for IdeaScale.
IdeaScale offers the following pricing plans:
Starting from: $2/year
Pricing model: Freemium, Subscription
Free Trial: Available
IdeaScale offers several tiers of licensing starting at $2500 annually for an SMB license that ladder up to the IdeaScale for the Enterprise subscription. There is also a free option that allows access to small groups of innovators.
IdeaScale offers the following features:
IdeaScale has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
IdeaScale supports the following languages:
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian
IdeaScale has the following pricing plans:
IdeaScale supports the following devices:
IdeaScale integrates with the following applications:
IdeaScale offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials