Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital receipts, inventory, reports, and more
We've been with Square since about 2011, and have seen a lot of changes take place over that time. Square is still easily one of the best solutions out there for small businesses that want to pay when they profit, instead of draining out to a merchant account or such, however recently it's also seen a trend towards "Form over Function" which is a bit troubling considering that it's sole focus should be ease of use by businesses for the purpose of minimizing overhead and increasing revenue.
Free app, pay when you make a sale, reliability is decent, don't have to purchase your own hardware. Still a strong contender despite it's more recent frustrations.
Square has reached a point of maturation in which it's starting to feel like they are inventing new "features" for the sake of doing so (or for the sake of justifying growth to investors), instead of focusing on issues that are most commonly stated in community forums, and requested daily to devs. which would actually help lead to increased market share.
Square would rather overhaul the look of your dashboard to make it look pretty than say for instance create a method in which UPC/EAN's could be stored alongside SKU's for easy internal, and external interfacing of inventory from suppliers.
Square removed the ability to sort by "low" and "out of stock" on the backend without having email notifications enabled, resulting in thousands of needless emails yearly (which we have to filter out) where we used to be able to login, click "sort by" and see a list of what was close to, or out of stock for re-order.
Square changed it's item creation page to require not one, but two additional clicks, and increased scrolling to edit even trivial item options. This used to be able to be done in one click, and all fields visible. Also, the "Delete" button is now directly beside the "Save" button, make sure you don't click it by mistake.
Had engineers followed up (as promised) to any of the three phone calls made about these issues I would not be as harsh, but as they haven't, here you go.
Likelihood to recommend
Square enables me to easily accept payments from clients who wish to use credit cards.
I use Square to accept payments from clients who opt to use a credit card. It is convenient and almost all clients are familiar with and comfortable using it. I appreciate the feature of being able to store credit card numbers in the event of no-shows as clients have agreed to pay if less than 24 hours notice is given for a cancellation. I also appreciate the flexibility of saving multiple items/services to accommodate different individual rates, types of sessions and workshops.
I've found the relationship between my phone and chip reader to be tenuous at times. On multiple occasions, I have found them no longer communicating when I try to process a payment, which requires extra time to get them synched again. As a counselor, it's also disappointing/problematic that Square denies clients' health benefit cards.
The easy functionality of each component that Square offers.
The reports that Square generates are easy to interpret from a perspective of integrating into accounting/bookkeeping software. The fast turn around with deposits is really excellent as is the actual equipment, everything is so streamlined and easy to use whether we are inside our storefront or in the community using Square for offsite client payments.
The only negative for me was initially getting used to the per transaction fee being withheld immediately. In the past I had been used to the payment processor fees being deducted in a lump sum at the end of each billing cycle.
Square POS enabled us to add a POS to replace our old cash register for the minimum expense. Much more affordable than competing products but also has far fewer features and poor support for tip handling.
Very easy to setup
Good invoicing system
Very easy to customize
Pretty design makes it easy to use all day
TERRIBLE at handling shifts and tips, even if you use their payroll or timeclock add ons.
Payroll and timeclock addons are very expensive
Did I mention tip handling? If you don't have employee management on and you have multiple shift workers sharing a register and pooled tips it turns into a Custom Report nightmare.
Likelihood to recommend
I like that I am able to add pictures of my items for easy visual location in the system. It is easy to add items and remove them.
The inventory system we use is not compatible with Square which makes it very hard to do inventory. When I called and asked for this issue to be resolved I was told it was being "worked on," but it never got resolved even a year later. The system can be slow to transition between tabs. Also, getting a hold of customer service can be difficult because you need a customer code and this can be hard to locate for other employees. We also had issues when Square has signed us out, and my staff could not use the device code to log back in, I had to give them my username and password to get signed back in.
Below are some frequently asked questions for Square Point of Sale.
Square Point of Sale offers the following pricing plans:
Pricing model: Freemium
Free Trial: Available
Square's pricing is simple for businesses of all sizes.
Pay 2.75% per swipe or 3.5% + 15¢ per manually entered transaction
Square Point of Sale offers the following features:
Square Point of Sale has the following typical customers:
Freelancers, Mid Size Business, Small Business
Square Point of Sale supports the following languages:
English, French, Japanese, Spanish
Square Point of Sale has the following pricing plans:
Square Point of Sale supports the following devices:
Android, iPhone, iPad
Square Point of Sale integrates with the following applications:
Deputy, Finale Inventory, IFTTT, Ordoro, ShipStation, Stitch Labs, Xero, Zapier, Zoho Books, drchrono
Square Point of Sale offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support