Point of Sale, Online POS & ePOS System, Software, Sales and Applications4.3/5 (70 reviews)
From setup to your first sale and beyond the Kounta team is here to help get you up and running with the Point of Sale. Not that you'll need much help: its easy-to-navigate interface and intuitive functionality will have you setting up and selling products in no time. Customise your POS screen in any way you want so that Kounta adapts to the way you do business, rather than the other way around.
But don't stop there: add any number of free, built-in add-ons that extend Kounta's use beyond a full-featured POS. Track inventory and get low stock alerts, automate PO generation, create customer accounts, get detailed reporting and insights on what your customers, and when. It's a new level of business intelligence for the small shop. Third party add-ons take you even further, with loyalty apps, employee rostering, and online ordering.
Whether you have one store or ten or 100, you manage it all right from the secure back office, accessible through the web or a mobile. And the system is platform independent: it doesn't matter if you're running old POS terminals, Mac or Windows, tablets, or smartphones. Designed with hospitality in mind, Kounta's many features—like item variants and modifiers for inventory, easy discounting, or product components—work just as well with retail.
Through the different businesses, I have owned over the years I have set up from scratch five computerized Point Of Sales. Kounta is by far the easiest and most flexible product so far.
We run a busy country pub that has grown into an 80% food business.
Kounta allows us to have five people armed with an iPad at the peak of service. Whether on busy bar, dining room or take-away telephone orders Kounta has proven itself to be a fantastic interface between customers and product.
The tyro integration via wireless network has taken us from 50/50 cash to EFTPOS to more than 75% EFTPOS transactions. As fast as you can tap the card you've taken their money without any keying on the EFT terminal required.
The ease of use for staff is great because the Back office is so easy to set up with pictures on the Kounta screen.
In the two years, we have run Kounta the support team behind it have been fantastic, whether it's a minor operating issue through to the development of complex but easy to set up production printing interfaces ( we have 5 production printers across three areas of the pub).
Customers love it when you take their order at the table using an IPad mini and often ask about it. As the owner, it's nice to take an order for a table put it on hold and then be able to engage the customer in conversation knowing that behind the scenes staff are organising drinks and food from smartly laid out production dockets. When their drinks arrive and you are still chatting them without having to run off with some scrap of paper in hand they love it.
It's the best in 17 years for me.
Ease of operation
Constantly being improved
Needs a cash- out facility
Likelihood to recommend
DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT!
Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.
Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!
Kounta as a POS system has been able to grow with us, providing flexibility and ease of use that is a massive relief when you have the pressures of an expanding business to contend with.
The ability to simply add or subtract registers, combined with the functionality of a internet based system makes change relatively pain free. Wireless waiter stations, Albert pay terminals, Bluetooth printers (which I don't have but am excited about and will probably get), its all so easy to use.
Why pay thousands of dollars in cabling, installation costs and labour in setting up your system? Good question - i'm not sure! Just research what you want - call Kounta, put it in and download the software... add your products, tailor it the way you want, and go for it!
Ease of alteration and basic use for staff
The back end of product input is a little cumbersome - a simply category/sub-category/sub-sub category system works best. Sometimes this is represented by Department/category/sub-category either way, it is far more flexible for product input, button organisation and more granular for reporting.
Likelihood to recommend
Product is good but not all encompassing.
We need to be able to amend previously finalised takings if changes or errors are made. This has been communicated to Kounta and apparently will be looked at and hopefully rectified in a further release??
The price schedules are limited and not really applicable for my size organisation. I would like to have 2 x POS devices however paying more than $50 per month would lead me to making the once of purchase for a non-cloud customised POS system. The fact you need to add a new register to have an additional device seems ludicrous to me and I would beleive would limit your customer base. What about all the cafes out there that want one register but multiple devices to take orders. Sorry to be critical but it appears to be a mechansim of revenue raising, albeit you could get the same results from just growing your customer base by having a more universal and cost effective product.
I'd suggest you could come up with some alternate pricing schedules where adding an additional device for $10 per device per month versus a whole register would add value to your product. I'd happily pay $60 per month to have one register and two devices to take orders to that register.
Maybe I'm missing some sort of constraint hindering you from enabling multiple devices on the one register however in this day and age I would have thought it would be easy.
Food for thought, I won't be increasing my subscription but rather work around this limitation.
Again, I'm not trying to be critical but what I get for $50 per month from Xero for a cloud based accounting software versus what I currently receive from Kounta for $50 is a month, the difference in value us astounding.
The reason for an overall rating of 3 stars primarily relates to your pricing schedule.
Don't hesitate to contact me if you wish to clarify any of this feedback.
I am a cloud integrator and have implemented a number of Xero + POS add-ons. I select Kounta for my customers purely on its hospitality focus and it's table management add-on. I have been really impressed with how it handles the concept of modifiers and how smooth the integration is with Tyro electronic payments. In short, I am a big fan of Kounta POS in food & beverage. Totally recommend.
When up and running my customers love using this product. The POS register is really powerful and soon after becoming power users the only niggling complaint I get are small enhancements to customisations which are unfortunately locked down in the product anyway. e.g. layouts on receipts, dockets, shortcuts panel, etc.
I have also been really impressed with Kounta's email support and communication on release notes. You can really tell they are working hard in making this product better and better.
However, I feel that there is a lot of navigating around the 'back office' to get what you need to get done. The CSV data importers are good, but I still found I had to do many repetitive updates manually via the user interface that the importer didn't support. The user interface is a bit big and boxy for my liking but understandably some see this as a benefit if working off a tablet in a cafe most of the time.
Personally, I would like to see more flexible pricing plans for store owners that have multiple (small-sized) cafes, which will hopefully encourage the greater use of bump screens for the Kitchen/Brewster and mobile registers where waiting staff can take orders + electronic payments at the table. Maybe I am just over the little pad and pencil.
- Bank Level Security
Banks invest in physical infrastructure, 128 bit encryption, and the personnel required to keep it all running and secure, because your money is important to them. We take the same precautions with your data, because our customers are important to us.
- Works On and Offline
Kounta's native ability to work offline mitigates the risks of computing in the cloud. Don't worry about your connection: if it goes, down, Kounta saves everything and syncs it when the outage is over
- Kounta plays well with others
The Kounta platform is built on Open APIs that we share with partners who want to develop their own apps to work with ours. Things like accounting, online ordering, marketing, loyalty/rewards programs are all valuable to a retail business, and Kounta connects with the best of them.
- Really…Real Time!
Stay connected with your business no matter where you are. Login to your Dashboard and get up to the minute stats and data on how each location is doing.
- Centralised Point of Sale
Manage all your sites from one interface containing one master database, and then roll out tweaks on more individual bases.
- No more patches
Since we run the server, and manage the software, we take care of all the software updates and hardware upgrades. You just use the software. That means you get instant access to new features, as soon as they’re ready
- Invisible IT that just works
With Kounta, you'll spend far less time and money each month on managing your IT. You'll probably spend no time. We're running everything behind the scenes, so downtime just isn't a concern.
Below are some frequently asked questions for Kounta.
Kounta offers the following pricing plans:
Starting from: $50/month
Pricing model: Freemium, Subscription
Free Trial: Available
DIY setup, training, maintenance and support which means any business can afford and scale up with Kounta.
$50/register billed monthly
Kounta offers the following features:
Kounta has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business
Kounta supports the following languages:
Kounta has the following pricing plans:
Kounta supports the following devices:
Android, iPhone, iPad
Kounta integrates with the following applications:
Collect Loyalty, Deputy, Ento, MYOB, ResBookPro, Saasu, Servmetrics, SimpleOrder, Tanda, Ximble
Kounta offers the following support options:
FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials